If your ThirtyTwo purchase doesn't meet your expectations, you can return it for a refund.
You can return the product(s) within 30 days of receiving them, as long as they are unused, undamaged, unworn, and unwashed. The items must be in their original packaging with all labels attached.
Please note, you are responsible for arranging and paying for the return shipping. If the return is due to our mistake, we will provide a prepaid shipping label.
START A RETURN FOR MY ONLINE PURCHASE
If you want to return a product or order, please contact our customer service team using theContact Form.
Make sure to include your order number. Note that return expenses are your responsibility. We will provide you with a return label to send back your order. Once we receive and process your shipment at our warehouse, we will issue a refund. You will get an email notification when the refund is complete.
REFUND POLICY
Yes, we offer refunds within 30 days of purchase. To qualify for a refund, items must be returned in their original condition, with all tags and packaging intact.
Unfortunately, we cannot offer exchanges after a purchase has been made.
Once your shipment is returned to our warehouse, we will refund your order.
Please allow5-10 business daysfor our warehouse to process your return.
After the refund is issued, it will take 1-3 days to appear in your account. The refund will be processed according to your original payment method.
To contact our customer service team, please go to theContact Us Pageand fill out the form.