WARRANTY PROGRAM 

ThirtyTwo guarantees all products sold by a ThirtyTwo Authorized Dealer to be free of defects in materials or craftsmanship for a limited period from the date of purchase. 

WARRANTY REQUEST PROCESS

Please note that warranty procedures vary based on where your ThirtyTwo product was purchased. See below for details. 

• PRODUCT PURCHASED FROM AUTHORIZED THIRTYTWO DEALER: Defective product purchased from a ThirtyTwo Dealer must be returned to the point of purchase. The Dealer will submit your warranty claim and arrange replacement or refund if the claim is accepted. 

• For products purchased on eu.thirtytwo.com please fill out the contact form (Thirtytwo Europe | Contact Us | Rider Driven Snowboarding - thirtytwo-eu ) with the order number, products and reason why you want to return it. 

• Product purchased on Ebay, Craigslist, etc. Sorry, products purchased online from non-authorized ThirthyTwo Dealers are not covered by warranty. If the eBay or Craigslist seller you bought the item from is an official Dealer, then please contact them to treat your claim. 

Return Instructions:

1.     Print the Return Form (Please contact our Rider Service to obtain a Return Form)
2.     Place the items in the box (in the original package if possible)
3.     Place page 1 from the Return Form in the box and page 2 on the outside.
4.     Ship the box to the following address, please keep any tracking information!

 

IMPORTANT - ALL POTENTIAL WARRANTY CLAIMS MUST MEET THIS CRITERIA 

1. Product must be within the warranty period. See below for the warranty period for each product category.
2. All claims must include a proof of purchase that clearly identifies the Dealer and purchase date. If proof of purchase cannot be provided, ThirtyTwo will use the manufacturing date as the start of the warranty period.
3. Warranties apply only to ThirtyTwo products purchased from Authorized ThirtyTwo Dealers and are valid for the original buyer only. Please carefully read our warranty documentation to verify your product is eligible for warranty consideration. 

 

WARRANTY PERIOD

ThirthyTwo Limited Warranty for Boots: ThirthyTwo guarantees all boots and bindings to be free from defects in materials and craftsmanship for a periodof two (2) years or the or the minimum legal in the country of purchase from the original date of purchase at a ThirthyTwo Authorized Dealer. 

ThirthyTwo Limited Warranty for Clothing, Bags & Accessories: ThirtyTwo guarantees all apparel and accessories to be free from defects in materials and craftsmanship for a periodof two (2) years, or the minimum legal in the country of purchase from the original date of purchase at a ThirtyTwo Authorized Dealer.  

Each warranty issue is case by case and varies by product. 

The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law. 

All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. ThirtyTwo products are not covered by any verbal warranties. 

Wear and tear 

Nothing lasts forever, even though we wish it could! Products exposed to the elements and used frequently can show wear and tear faster than those used less frequently. Your product may simply have reached the end of its lifetime. 

 

LIMITED WARRANTY INFORMATION

The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. ThirtyTwo products are not covered by any verbal warranties.  

• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.). 

• Damaged by misuse or activities other than the intended purpose. 

• Damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced. 

•  Sizing (we recommend making sure your boots fit before you hit the mountain) 

 

BOOT LIMITED WARRANTY

The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. ThirtyTwo products are not covered by any verbal warranties. 

Boot damage NOT covered by warranty: 

• Material abrasion from normal wear and tear. 

• Damage caused by snowboard edge (including resting board edge on boot while riding chairlifts). 

• Scratches, chips, and/or indentations in the boots from the bindings or other sources. 

• Impact damage such as from rocks, stumps, rails, terrain etc. 

• Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by ThirtyTwo. 

• Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance. 

• Damage caused by improper mounting or adjustment of bindings. 

• Damages incurred in shipping. 

• Damage caused by use of solvents or adhesives. 

• Damage and/or excessive wear from the use of snowmobiles. 

• Damage caused by excessive and continuous heat and/or water. 

 

OUTERWEAR LIMITED LIFETIME WARRANTY 

• Any intentional damage or unintentional damage caused by the rider’s carelessness, abuse, misuse, accident, or neglect. 

• Impact damage such as from rocks, snowboard/split/ski edge cut, crampons, ice axes, poles, lifts, stumps, rails, etc. 

• Normal wear and tear 

• Stains 

• Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by Jones. 

• Graphic fading, fading colors, discoloration, or other aesthetic blemishes that do not affect the product’s functionality. 

• Abrasion. 

• Damages incurred in shipping. 

• Packed out insulation. 

• Items bought used 

• Loss of waterproof coatings or treatments 

• Discoloration/shrinking/pilling caused by failure to follow our washing instructions. 

• Use of bleaches, wash additives, dry cleaning, over drying, and/or the failure to properly wash 

  

BOA® FIT SYSTEM

The BOA® Fit System is tested rigorously in the most extreme and demanding conditions. The system is designed with a bayonet and cartridge system, allowing the dial to pop off and back on in high-impact situations without causing destructive damage. Wherever life takes you, BOA® won’t let you down. In fact, they guarantee it. The BOA® Fit System is guaranteed for the lifetime of the product on which it is integrated.  

BOA SYSTEM WARRANTY INFORMATION 

FOR BOA SYSTEM WARRANTY ISSUES PLEASE CONTACT THEM DIRECTLY FOR ASSISTANCE  

 

ADDITIONAL INFORMATION

If a product is found to be defective by ThirtyTwo, in its sole discretion, ThirtyTwo’s only responsibility shall be limited to repair or replacement of the defective product. 

In the event an exact product replacement (model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value. This also applies to replacements parts. 

Repaired items will be subject to available parts. We will do our best to match colors and styles be we cannot guarantee that you will receive the exact same product back. 

Repaired or replaced products are covered for the remainder of the original warranty only. 

Customers or Dealers (as appropriate) are responsible for shipping charges to submit boards for warranty inspection. Return shipping cost for valid claims will be covered by ThirtyTwo. 

Your product does not need to be registered for warranty, but you will need valid proof of purchase from an Authorized ThirtyTwo Dealer to pursue your warranty claim.