Refund policy

RETURN POLICY

If your purchase doesn’t meet your expectations, you can return it for a refund.

Returns are accepted within 30 days of receiving your order, as long as the items are unused, undamaged, unworn, and unwashed, and returned in their original packaging with all labels attached.

Please note:

• For returns within Europe (excluding the UK, France, and Switzerland), we will provide a prepaid return shipping label. A return/restock fee of €16 (to cover shipping and taxes) will be deducted from your refund. If the return is due to our mistake, we will fully cover the shipping cost and provide a prepaid return label (available only within Europe - excluding UK, France and Switzerland).
• For returns from the UK, France, and Switzerland, we are currently unable to provide a return label. In these cases, you will need to arrange the return shipping yourself, after receiving the return confirmation and address from us. No return fee will be deducted in this case. If the return is due to our mistake and you're located in a country where we cannot provide a prepaid return label, please arrange the return shipment yourself and send us the shipping receipt. We will fully reimburse the return shipping costs.

If you have any questions, please feel free to contact our customer support team.

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REFUND POLICY

Yes, we offer refunds within 30 days of purchase, as long as the returned items are in their original condition, with all tags and packaging intact.

Please note that we do not offer exchanges after purchase.

Once your return is received and processed by our warehouse, your refund will be issued.

• Please allow 5–10 business days for processing.
• After the refund is issued, it may take 1–3 business days to appear in your account, depending on your payment provider.
• Refunds are issued to the original payment method.

We want every customer to be happy with our products. If your product becomes defective within a year of purchase, please email our customer service with your order number and 4 photos of the product (a large view of the product and a close-up of the defect).

We do not replace or refund products if they are:

Our customer service team will evaluate your claim and may ask for more information if needed. If the product is under warranty, they will replace it or offer another solution.

To contact our customer service team, please go to the Contact Us Page and fill out the form.